Company Policy
1. General Information
Trade Name: Buy Direct NYC, owned and operated by JETX 365 LLC (Registered in WY at 1309 Coffeen Ave, Sheridan, WY 82801).
Flagship Retail Store:
66 West Broadway, New York, NY 10007
Website: www.buydirectnyc.com
Payment Methods:
We accept all major credit and debit cards (Visa, MasterCard, Discover, American Express), as well as PayPal, Apple Pay, Google Pay, and Shop Pay through our secure checkout system.
We do not accept wire transfers, Zelle, CashApp, Venmo, COD, or cash payments.
2. Shipping & Tax
Shipping Options & Estimated Delivery:
- Economy: 15–28 business days — $20 flat rate
- Ground: 5–7 business days — calculated at checkout
- Standard: 3–5 business days — calculated at checkout
- 2-Day Air: 2 business days — calculated at checkout
- Next Day Air: 1 business day — calculated at checkout
Processing Time: 1–2 business days (excluding weekends and holidays).
Sales Tax: Orders shipped to New York are subject to state sales tax (currently 8.875 %).
3. Order Verification & Fraud Protection
To protect our customers and prevent fraudulent transactions, Buy Direct NYC may verify certain high-value or irregular orders via phone or email before fulfillment.
If additional verification is required, we will contact you directly before processing.
4. Order Changes & Cancellations
Order Changes:
Please contact us as soon as possible at +1 (866) 243-3112 or sales@buydirectnyc.com.
Changes can only be made before your order has been processed or shipped.
Standard Cancellations:
You may cancel an order before it ships. Refunds are issued to the original payment method within 5 business days of cancellation confirmation.
Special or Pre-Order Items:
Special or pre-order products cannot be cancelled once placed. After shipment, these items are eligible only for exchange or store credit.
5. Returns & Refunds
To qualify for a return:
- Submit your request within 15 days of delivery.
- Items must be unused, in original packaging, and include all accessories.
- Return shipping is the customer’s responsibility unless the product is defective or the wrong item was received.
Restocking Fee:
Up to 15 % may apply to opened or used items. Unopened items are refunded in full.
Non-returnable Items:
Software, digital products, custom/special orders, and items with missing serial numbers.
6. Warranty & Damage
All products include the manufacturer’s warranty where applicable.
Refurbished items include a 1-Year Buy Direct NYC Store Warranty.
Damage caused by misuse, improper handling, or unauthorized repair voids warranty coverage.
If your item arrives defective or develops an issue under warranty, contact us at sales@buydirectnyc.com or call:
- Toll-Free: +1 (866) 243-3112
- Local/Intl: +1 (917) 723-3704
We’ll assist with replacement or repair in accordance with manufacturer or store warranty terms.
7. Title & Risk of Loss
Title and risk of loss transfer to the customer once the product is delivered to the shipping carrier.
8. Liability, Governing Law & Privacy
Liability Cap:
Our liability is limited to the purchase price of the item. We are not responsible for indirect, incidental, or consequential damages.
Governing Law:
These terms are governed by and construed under the laws of the State of New York, USA.
Privacy & Security:
All transactions are encrypted using advanced security protocols. We never sell or share your personal information with third parties.
Policy Updates:
We may update these terms periodically. Please review them before placing an order.
9. Contact Information
Toll-Free: +1 (866) 243-3112
Local/International: +1 (917) 723-3704
Email: sales@buydirectnyc.com
Flagship Retail Store: 66 West Broadway, New York, NY 10007
Support Hours:
- Sales Support: Daily, 8 AM – 12 AM (midnight)
Customer Service / Store Hours:
- Monday – Saturday: 10 AM – 8:30 PM
- Sunday: 11 AM – 7 PM
Our D-U-N-S® Number is well-recognised and regarded as a global standard of business identification. It is a unique code helping you to identify a business.
Company: JETX 365 LLC
Street: 1309 Coffeen Ave Ste 12017
City: Sheridan
Postcode: 82801
D-U-N-S® Number: 109815728